Delivery and returns

Where we deliver

We deliver across the whole of Morocco. Three areas determine the price and
the delivery time:

• Casablanca — Rabat corridor: the shortest times.
• Major cities: Marrakesh, Fez, Tangier, Agadir and other regional capitals.
• Rest of Morocco: everywhere else.

The area is derived from the city entered at checkout, and the price is shown
before the order is confirmed.

Delivery times

Times run from confirmation of the order and, for bank transfer or Wafacash
payments, from receipt of the funds.

They are indicative and may lengthen during busy periods or bad weather.

Delivery charges

Charges depend on the area and the option chosen. **Delivery is free above a
certain order value**, shown at the "Delivery" step of the checkout.

Tracking

A tracking number is sent to you by e-mail as soon as the order is dispatched.
You will also find it in your account, or through the tracking page if you
ordered as a guest.

Receiving your parcel

Check the condition of the parcel in front of the driver. If the packaging is
damaged, say so immediately and take a photograph: that lets us open a claim
with the carrier.

Returns

You have seven days from receipt to request a return.

To start one, write to us from the message thread of your order, in your
account, quoting the reference and the reason. We will reply with what to do
next.

Products that have been unsealed or opened, and those whose return is
precluded on hygiene grounds, cannot be taken back.

[TO BE COMPLETED: return address, who bears the cost, refund time.]